Customer Support

The MPS Difference

 

At MPS, we value our partnership with each campus bookstore. That’s why we have been working harder than ever to ensure that the publishing programs at MPS support your efforts. In addition to our very popular rush reorder program (SPEED), we offer a wide variety of collaborative programs to ensure you have the highest level of service and support every term. We realize that you work with many different vendors and that order programs vary. We want to take a moment to review the policies and procedures that we offer and that we believe set us apart.

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Customer Service

Friendly and efficient service is our top priority. Our customer service reps are waiting to help with answers to your store questions. Contact them now at 1-888-330-8477. Our normal operating hours are Monday through Friday from 8 a.m. to 5 p.m. EST. MPS is pleased to again offer extended Customer Service Hours. During our peak ordering and shipping seasons, Customer Service will be available Monday through Friday from 8 a.m. to 6 p.m. EST.

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Ordering Online for Your Institution

You can order online through any of our participating partners. To place bookstore orders or to obtain pricing information, visit our site PubEasy.com.

  1. Register for a username and password at http://register.pubeasy.com (SAN # required to register).
  2. Go to http://exchange.pubeasy.com and enter your SAN #, username, and password.
  3. Check title, price, availability, order status and place orders anytime— 24 hours/day, 7 days/week!

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Returns

Shipping Address for Returns:
MPS Returns Center
14301 Litchfield Drive
Orange, VA 22960

Method of Return:
All returns must be prepaid. No prior authorization required. If returned collect, shipments will be refused, unless prior authorization is granted.

 
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Customer Support for Macmillan Products

For help with any technical issues, to report a problem, or to learn more about technical products, please visit our Help Center or feel free to call our Customer Support line at 1-800-936-6899.

Monday-Thursday: 9:00 a.m. to 3:00 a.m., EST
Friday: 9:00 a.m. to 11:00 p.m., EST
Saturday: 11:30 a.m. to 8:00 p.m., EST
Sunday: 11:30 a.m. to 11:00 p.m., EST

See Our Training and Demos
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Ordering Online for Your Classroom

To order classroom quantities, please contact our Order Department to place and track purchase orders:

MPS
16365 James Madison Highway (US Route 15)
Gordonsville, VA 22942
Phone: 1-888-330-8477
Fax: 1-800-672-2054
SAN #6315011

You can also register with PubEasy to place and track purchase orders.

Register with PubEasy