Contact Us & FAQs
Find Your Rep
Our reps build relationships and matching students and teachers with the right tools is what they do best.
Find Your Account Manager
So you've adopted a BFW program—what comes next? BFW’s dedicated Account Managers are here to assist with your school’s post-adoption needs.
Training & Demos
Interested in learning more about our full course solutions? Schedule a demo at a time that works for you, or request training in how to set up your customized course.
Need LMS or Rostering Integration for your course?
Need Program Resources for your course?
Are you a campus bookstore looking for ordering information? Find out more about our service, support and tracking programs.
International English Language Sales Support
Find your Macmillan International Sales Representative for more information about using our books and media around the world.
Frequently Asked Questions
How can I find program resources and test banks?
Program resources may be available via flash drive, our digital learning platforms, or download. You must be a verified teacher to access these resources. Please contact your rep for more information.
You can also find teacher resources in LaunchPad and SaplingPlus course spaces. Learn more.
What accessibility services does BFW Publishers offer?
In addition to addressing product compatibility with assistive technologies such as screen reader software, alternative keyboard devices, and voice recognition products, we are working to ensure that the content and platforms we provide are fully accessible. If you need to request an alternative version of a text or resource for a student or teacher with a disability, please contact customer support. When filling out the request form, please select Accessibility / Disability Services under the Topic drop-down. Learn more.
How can I get a print exam copy or an e-textbook?
If you’re a verified teacher, you can request a print or digital sample of any of our textbooks to consider for use in your courses. Only registered and verified teachers can receive free print samples, and they should not be sold to bookstores or book resellers. If you don't yet have an existing account with BFW Publishers, it can take up to two business days to verify your status as an teacher. You can request a sample from the product page on our online catalog or by contacting your rep. Learn more.
How can I access digital products (LaunchPad and SaplingPlus)?
If you’re a verified teacher, you can request teacher access to any of our digital products to consider for use in your courses. Only registered and verified teachers can receive access. If you don't yet have an existing account with BFW Publishers, it can take up to two business days to verify your status as a teacher. You can request access to LaunchPad and SaplingPlus from the product pages on our online catalog or by contacting your rep.
I haven’t received my print or digital sample even though I registered as an teacher. How can I get help?
It takes 2 business days to process your request for teacher registration. To check on the status of your print or digital sample, please contact our Instructor Sales Support team: Salesoperations@macmillanusa.com.
How should a bookstore place and track orders and returns?
Please contact Macmillan Publishing Services—MPS—directly to place and track purchase orders. You can also register with PubEasy to place and track purchase orders. All returns must be prepaid, and books must be returned no earlier than 180 days but no later than 16 months from invoice billing date to be eligible for credit. Learn more.
MPS16365 James Madison Highway (US Route 15)
Gordonsville, VA 22942
Get the latest system status updates.