Contact Us & FAQs
Find Your Rep
Our reps build relationships and matching students and teachers with the right tools is what they do best.
Achieve Trainings & Demos
Interested in learning more about our full course solutions? Schedule a demo at a time that works for you, or request training in how to set up your customized course.
Bookstores
Are you a campus bookstore looking for ordering information? Find out more about our service, support and tracking programs.
International English Language Sales Support
Find your Macmillan International Sales Representative for more information about using our books and media around the world.
Frequently Asked Questions
How can I find program resources and test banks?
BFW’s teacher resources and test banks are available for adopters only. Teacher resources are digital-only assets that are accessed in our Achieve online courseware. BFW test banks and generators are cloud-based and accessed via a separate, unique login. You must be a verified teacher/adopter to access these resources.
What accessibility services does BFW Publishers offer?
In addition to addressing product compatibility with assistive technologies such as screen reader software, alternative keyboard devices, and voice recognition products, we are working to ensure that the content and platforms we provide are fully accessible. If you need to request an alternative version of a text or resource for a student or instructor with a disability, please talk with our Chatbot, Millie (opens in a new tab), and she will assist you. If Millie is unable to answer your question, she will create an accessibility request on your behalf when you type "contact support". Alternatively, contact us via webaccessibility@macmillan.com and we will get back to you as soon as possible. When you make any accessibility request with BFW Publishers, we will never ask users about private information, such as medical records. Learn more (opens in a new tab).
How can I get a print exam copy or an e-textbook?
If you’re a verified teacher, you can request a print or digital sample of any of our textbooks to consider for use in your courses. Only registered and verified teachers can receive free print samples, and they should not be sold to bookstores or book resellers. If you don't yet have an existing account with BFW Publishers, it can take up to two business days to verify your status as a teacher. You can request a sample from the product page on our online catalog or by contacting your rep. Learn more.
How can I get access to my Achieve course?
Interested in adopting Achieve? You can request a preview of any of our latest Achieve editions, either through the product pages at bfwpub.com or by contacting your sales representative.
Already adopted Achieve? Please send a request to your account manager. Your path to access will vary depending on your adoption and integration type.
I haven’t received my print or digital sample even though I registered as a teacher. How can I get help?
It takes 2 business days to process your request for teacher registration. To check on the status of your print or digital sample, please contact our Instructor Sales Support team: Salesoperations@macmillanusa.com.
How should a bookstore place and track orders and returns?
Please contact Macmillan Publishing Services—MPS—directly to place and track purchase orders. You can also register with PubEasy (opens in a new tab) to place and track purchase orders. All returns must be prepaid, and books must be returned no earlier than 180 days but no later than 16 months from invoice billing date to be eligible for credit. Learn more.
MPS
16365 James Madison Highway (US Route 15)Gordonsville, VA 22942
orders@mpsvirginia.com
1-888-330-8477
SAN#6315011
